Nurse patient communication

Evaluating learning Documenting the outcomes of the educational process.

Nurse patient communication

Communication at Handover For a nurse, the ability to communicate is a very important skill and a vital part of the job.

Nurses speak to people of varying educational, cultural and social backgrounds and must do so in an effective, caring and professional manner — especially when communicating with patients and their family.

This article will address several aspects of communication to help you navigate and master each interaction you have in your day-to-day practice.

For those who need a quick refresher, this first section offers 10 essential communication skills to remember: Speak Slowly Certain words sound very similar to one another if they are spoken quickly.

Take the time to speak slowly and carefully, and your words may be less likely mistaken by others. Speak Clearly, Not Loudly When communicating with some people, especially those who are older, the inclination might be to raise your voice dramatically in an effort to make them understand you.

Shouting only tends to make it harder to comprehend what you are saying. Instead of speaking louder, try speaking with more clarity — especially when communicating with older patients.

Avoid Using Slang A common mistake that many health professionals make is to use bigger and more complicated words. Avoid both of these mistakes for better communication. Remember Your Audience What you say to a doctor or a fellow nurse might be very different to what you would say to a patient and their family.

Nurse patient communication

Choose your words to fit the situation and the audience. Stop and Listen Communication is a two-way street. One of the most important communication skills is the ability to stop and listen actively and ethically, to what is being said by the other person.

Reflect To make sure that the communication is flowing, learn the simple trick of reflecting on what the person is saying to you. To do so, you simply repeat what has been said in your own words, back to the person.

If you are wrong, the person can say so before you walk away. Use Body Language Despite the words you use, the majority of human communication is through the body language in your face, hands, posture etc.

Be conscious of what your body is saying and whether it is in agreement with your words. Do not send conflicting messages. Know Your Communication Roadblock If you have ever stumbled on a word or found yourself frustrated trying to communicate an idea, then you know your roadblocks.

Everyone has a few of them. Knowing yours can help you to find ways around them. For instance, if you know that a person crying will effectively make your communication skills disintegrate then try to actively practice ways to manage these situations better. Consider Learning a Foreign Language It might sound strange, but learning a new language puts you in better touch with your native tongue and can open your eyes to the way you use the words you already know.

SECTION 2 Communicating with Patients Set the Scene Choose an appropriate time to speak with the person that is, avoid approaching them during a favourite television program, when leaving for work, when stressed about an unrelated issue, and so on or negotiate a time.

Do not try to speak about important issues if one or both of the parties are intoxicated. For teenagers, talking in the car or using issues on a contemporary television show might provide a good springboard.

I know you have been busy but when could we catch up properly? Think about small, less emotionally charged topics as a way of opening the door to more significant conversations.

Sometimes, if you talk about what you think and feel, others will slowly follow. Use questions beginning with why, what, when, where and how. Limit the Expressing of Assumptions and Opinions for a Time Reverting to old patterns of communication can block new ones.

People who have known each other for many years, if not all of their life, will feel as if some albeit important discussions are no longer worth having as they always seem to end in the same way. Not responding in the same way they always have can help others to be more tolerant and to try to reach new ground.

For those that have avoided communicating so far, this is confronting and enormously challenging. Communication about difficult issues is much easier if the small steps have been taken first.

Try to use the valuable time you have now to open discussion slowly. Be Assertive When You Need to.


I feel pretty tired most days. I want you to help around at home by making your own lunches. Communication evolves and there are nearly always other opportunities to talk. Be realistic in your expectations — set realistic goals for communication and be patient, yet motivated, to create even small changes.

Communicate Without Words Loving and supportive communication does not need to revolve around words.Deliver the best possible care, and foster a productive, happy staff environment – a complete communications and workflow nurse call solution.

How communication problems put patients, hospitals in jeopardy

assessing the efficacy of disease-modifying-therapy in the long term – one patient at a time pdf version | ceu expired. 1. Introduction.

Doctor-patient communication is a fundamental component of clinical practice. In addition to being knowledgeable scientific experts in various specialties, effective doctor-patient communication is required for building a therapeutic doctor-patient relationship. 1 In recent years, a growing emphasis on patient autonomy, patient-centered care, consumerism in medicine has.

The phones receive patient monitor alarms that include waveforms when code red calls come in. “Instantly, everyone can see what’s going on and drop and run to the patient,” Robb says.

This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The digit and digit formats both work. This list is designed to provide a quick “on-ramp” to the available sources of information about specific, adaptable training models in nurse:patient communication, at both the in .

Planning Nurse Staffing with a Patient Acuity System - ©